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Accessibility report

28th September 2022

Introduction

Scope of the evaluation

Date: 28th September 2023

Website name: Main website of Torridge District Council

Scope of the website: 

Web content of the main website of Torridge District Council, consisting of:

For the purposes of this report, the term 'website' refers to all of the above domains.

WCAG Version: 2.1

Conformance target: AA

Accessibility support baseline:

  • Chromium based browsers (e.g. Google Chrome or Microsoft Edge) with NVDA on Desktop
  • Mozilla Firefox with NVDA on Desktop
  • Apple Safari with VoiceOver on iOS
  • Google Chrome with TalkBack on Android

Additional evaluation requirements:

The report will test a sample of pages on the website against the WCAG 2.1 Level AA criteria.

The sample includes core webpages and forms (e.g. homepage, search, login), help and legal information pages (e.g. accessibility statement and cookie policy), contact pages and feedback mechanism, pages with distinct appearances, frequently accessed webpages and forms, a selection of downloadable documents, and an additional random sample (10% of the number of sample pages).

The web browsers, operating systems and assistive technologies listed in the 'Accessibility Support Baseline' section will be used for manual testing of the sample. Automated testing will also be conducted for the same sample with browser extensions (WAVE, Axe and Microsoft Accessibility Insights for Web).

Sample of webpages

Structured sample:

Randomly selected sample:

Summary of audit results

Reported on 50 of 50 WCAG 2.1 AA Success Criteria.

  • 29 Passed
  • 8 Failed
  • 0 Cannot tell
  • 13 Not present
  • 0 Not checked

Principle 1: Perceivable

1.1 Text Alternatives

1.1.1: Non-text Content

Result: Failures in sample

Pages that failed on this criteria:

  • Home - The image alt text for the Grants and Funding Opportunities news article does not match the content of the image. The image alt text for the Victoria Park Rebuild news article could be more descriptive. These issues mean that information displayed in the images isn't conveyed accurately to people who cannot see it, like screen reader users.
  • Caddsdown Business Park - Image of meeting room on this page does not have alt text, meaning the information displayed in the image isn't conveyed to people who cannot see it, like screen reader users.
  • Make a Building Control Application - Guidance Sheet (PDF) - Images such as the Torridge District Council and Local Authority Building Control logos do not have alt text, meaning they are not conveyed to people who cannot see it, like screen reader users.

1.2 Time-based Media

1.2.1: Audio-only and Video-only (Prerecorded)

Result: Not present in sample

1.2.2: Captions (Prerecorded)

Result: Not present in sample

1.2.3: Audio Description or Media Alternative (Prerecorded)

Result: Not present in sample

1.2.4: Captions (Live)

Result: Not present in sample

1.2.5: Audio Description (Prerecorded)

Result: Not present in sample

1.3 Adaptable

1.3.1: Info and Relationships

Result: Failures in sample

Pages that failed on this criteria:

  • Terms and conditions - There is a H4 present that should really be a H3 in order to respect proper heading structure/ordering.
  • Privacy policy - A H3 element (Data Controller and Data Protection Officer link) appears after an unrelated H2 element (National Fraud Initiative Privacy Notice link).
  • Pay your Council Tax - Single list item used for displaying multiple contact methods in 'Contact Us' section of page.
  • Parking permits - Single list item used for displaying multiple contact methods in 'Contact Us' section of page.
  • Council Tax Charges for 2022/23 (PDF) - Single list item used for displaying multiple contact methods in 'Contact Us' section of page.
  • Make a Building Control Application - Guidance Sheet (PDF) - Single list item used for displaying multiple contact methods in 'Contact Us' section of page.
  • Fees and Charges 2023/24 (PDF) - PDF is not tagged, so it's structure may not be conveyed accurately to screen reader users.
  • Private Sector Leasing scheme - A list is present on the page that does not use proper HTML markup. It uses asterisks instead, which means it is not presented as a list. A heading 3 is present that is purely for the purpose of increasing the size of the text.

1.3.2: Meaningful Sequence

Result: Passed

1.3.3: Sensory Characteristics

Result: Failures in sample

Pages that failed on this criteria:

  • Make a Building Control Application - Guidance Sheet (PDF) - The document refers to locations of links and buttons on a webpage with terms such as 'top-right corner'. In addition, the information refers to an old version of the Torridge District Council website, and a link to the website contained within the document is broken.
  • Freedom of Information/EIR - The term 'right of this page' is used on multiple occasions with no further description of the content. This means that screen reader users and users of mobile phones may not be able to locate the content (as the Related Content sidebar moves to the bottom of the page on mobile phones).

1.3.4: Orientation

Result: Passed

1.3.5: Identify Input Purpose

Result: Failures in sample

Pages that failed on this criteria:

  • Customer Self Service - Register - Labels are present, however autocomplete attributes are not passed across. This means that the browser autocomplete functionality cannot be used to assist with form completion.
  • Contact us (form) - Labels are present, however autocomplete attributes are not passed across. This means that the browser autocomplete functionality cannot be used to assist with form completion.
  • Feedback (form) - Labels are present, however autocomplete attributes are not passed across. This means that the browser autocomplete functionality cannot be used to assist with form completion.
  • Find my collection dates - Labels are present, however autocomplete attributes are not passed across. This means that the browser autocomplete functionality cannot be used to assist with form completion.
  • Report a missed collection (form) - Labels are present, however autocomplete attributes are not passed across. This means that the browser autocomplete functionality cannot be used to assist with form completion.
  • Pay your Council Tax by Direct Debit (form) - Labels are present, however autocomplete attributes are not passed across. This means that the browser autocomplete functionality cannot be used to assist with form completion.

1.4 Distinguishable

1.4.1: Use of Colour

Result: Passed

1.4.2: Audio Control

Result: Not present in sample

1.4.3: Contrast (Minimum)

Result: Passed

1.4.4: Resize text

Result: Passed

1.4.5: Images of Text

Result: Passed

1.4.10: Reflow

Result: Passed

1.4.11: Non-text Contrast

Result: Passed

1.4.12: Text Spacing

Result: Passed

1.4.13: Content on Hover or Focus

Result: Not present in sample

Principle 2: Operable

2.1 Keyboard Accessible

2.1.1: Keyboard

Result: Passed

2.1.2: No Keyboard Trap

Result: Passed

2.1.4: Character Key Shortcuts

Result: Not present in sample

2.2 Enough Time

2.2.1: Timing Adjustable

Result: Not present in sample

2.2.2: Pause, Stop, Hide

Result: Not present in sample

2.3 Seizures and Physical Reactions

2.3.1: Three Flashes or Below Threshold

Result: Not present in sample

2.4 Navigable

2.4.1: Bypass Blocks

Result: Passed

2.4.2: Page Titled

Result: Passed

2.4.3: Focus Order

Result: Passed

2.4.4: Link Purpose (In Context)

Result: Failures in sample

Pages that failed on this criteria:

  • Pay your Council Tax by Direct Debit (form) - In the form, there is a link to the Privacy Policy. The text for this link is the URL in full, therefore it's purpose may not be clear without reading the surrounding text.

2.4.5: Multiple Ways

Result: Passed

2.4.6: Headings and Labels

Result: Failures in sample

Pages that failed on this criteria:

  • Terms and conditions - There is a H4 present that should really be a H3 in order to respect proper heading structure/ordering.
  • Privacy policy - A H3 element (Data Controller and Data Protection Officer link) appears after an unrelated H2 element (National Fraud Initiative Privacy Notice link).
  • Private Sector Leasing scheme - A list is present on the page that does not use proper HTML markup. It uses asterisks instead, which means it is not presented as a list. A heading 3 is present that is purely for the purpose of increasing the size of the text.

2.4.7: Focus Visible

Result: Passed

2.5 Input Modalities

2.5.1: Pointer Gestures

Result: Not present in sample

2.5.2: Pointer Cancellation

Result: Passed

2.5.3: Label in Name

Result: Passed

2.5.4: Motion Actuation

Result: Not present in sample

Principle 3: Understandable

3.1 Readable

3.1.1: Language of Page

Result: Passed

3.1.2: Language of Parts

Result: Passed

3.2 Predictable

3.2.1: On Focus

Result: Passed

3.2.2: On Input

Result: Passed

3.2.3: Consistent Navigation

Result: Passed

3.2.4: Consistent Identification

Result: Passed

3.3 Input Assistance

3.3.1: Error Identification

Result: Failures in sample

Pages that failed on this criteria:

  • Customer Self Service - Login - When a user attempts to log-in without entering a username or password, or they enter an incorrect username or password, an error is displayed on screen, but it is not read out to screen reader users as an alert.
  • Customer Self Service - Register - When a user attempts to proceed on a form where they have left required fields blank, or there are validation errors, screen readers read out alerts (e.g. 'this field is required'), but don't specify the names of the affected field(s).
  • Contact us (form) - When a user attempts to proceed on a form where they have left required fields blank, or there are validation errors, screen readers read out alerts (e.g. 'this field is required'), but don't specify the names of the affected field(s).
  • Feedback (form) - When a user attempts to proceed on a form where they have left required fields blank, or there are validation errors, screen readers read out alerts (e.g. 'this field is required'), but don't specify the names of the affected field(s).
  • Report a missed collection (form) - When a user attempts to proceed on a form where they have left required fields blank, or there are validation errors, screen readers read out alerts (e.g. 'this field is required'), but don't specify the names of the affected field(s).
  • Pay your Council Tax by Direct Debit (form) - When a user attempts to proceed on a form where they have left required fields blank, or there are validation errors, screen readers read out alerts (e.g. 'this field is required'), but don't specify the names of the affected field(s).

3.3.2: Labels or Instructions

Result: Passed

3.3.3: Error Suggestion

Result: Passed

3.3.4: Error Prevention (Legal, Financial, Data)

Result: Passed

Principle 4: Robust

4.1 Compatible

4.1.1: Parsing

Result: Passed

4.1.2: Name, Role, Value

Result: Failures in sample

Pages that failed on this criteria:

  • Find my collection dates - Iframe used for displaying Waste Collection Dates calendar does not have an accessible name.

4.1.3: Status Messages

Result: Passed

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