Social Media Policy
Where you can reach us, how you can contact us and acceptable conduct on social media
Our accounts
Many Torridge District Council services and campaigns use social media channels to communicate with residents, businesses and visitors. Our main social media accounts are listed below:
-@torridgedc
-@northamburrows
-@appledore.innovation
-@torridgecareers
-@castlehillhub
-@discoverbideford
-@torridgedc
-@northam.burrows
-@appledore_innovation
YouTube
-@torridgedc
Nextdoor
-@torridgedistrictcouncil
-@torridgedc
Our main accounts are monitored Monday to Friday, 9am to 5pm (except bank holidays and public holidays), unless stated otherwise. If you contact us during these hours we will try to reply as soon as possible. If the delay in getting back to you is due to downtime of an external service for which the council is not responsible, we do not accept responsibility for a lack of response.
Contacting us on social media
The communications team at Torridge District Council is responsible for several different social media accounts on a variety of platforms. We recognise that social media plays an important role in how we communicate with you and share information.
We will do our best to respond to your enquiries on social media within two working days. Please email customer.services@torridge.gov.uk if your query is more urgent.
If you are a member of the media or a politician who wants to get in touch, please use communications@torridgedistrictcouncil.gov.uk instead of contacting us on social media.
Acceptable conduct
We are happy to help you in any way we can. We do, however, expect you to offer the same level of courtesy that we offer you, so we have a short set of house rules:
- You are wholly responsible for any content that you post including content that you choose to share
- We will remove, in whole or in part, posts which we feel are inappropriate
- We will block and/or report you if we believe your posts are:
- Abusive or obscene Graphic, sensitive or offensive
- Deceptive or misleading
- In violation of any intellectual property rights
- In violation of a law or regulation
- Spam (persistent negative and / or abusive tweeting in which the aim is to provoke a response
Our interactions on social media
The following guidelines apply across our main channels:
If you follow or subscribe to one of our social media accounts, we will not automatically do the same back
We do not endorse any individual or organisation merely by virtue of creating a social media connection with them (e.g. following on Twitter or liking on Facebook).
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