Accessibility report

3.1 Readable

3.1.1: Language of Page

Result: Passed

3.1.2: Language of Parts

Result: Passed

3.2 Predictable

3.2.1: On Focus

Result: Passed

3.2.2: On Input

Result: Passed

3.2.3: Consistent Navigation

Result: Passed

3.2.4: Consistent Identification

Result: Passed

3.3 Input Assistance

3.3.1: Error Identification

Result: Failures in sample

Pages that failed on this criteria:

• Customer Self Service - Login - When a user attempts to log-in without entering a username or password, or they enter an incorrect username or password, an error is displayed on screen, but it is not read out to screen reader users as an alert.
• Customer Self Service - Register - When a user attempts to proceed on a form where they have left required fields blank, or there are validation errors, screen readers read out alerts (e.g. 'this field is required'), but don't specify the names of the affected field(s).
• Contact us (form) - When a user attempts to proceed on a form where they have left required fields blank, or there are validation errors, screen readers read out alerts (e.g. 'this field is required'), but don't specify the names of the affected field(s).
• Feedback (form) - When a user attempts to proceed on a form where they have left required fields blank, or there are validation errors, screen readers read out alerts (e.g. 'this field is required'), but don't specify the names of the affected field(s).
• Report a missed collection (form) - When a user attempts to proceed on a form where they have left required fields blank, or there are validation errors, screen readers read out alerts (e.g. 'this field is required'), but don't specify the names of the affected field(s).
• Pay your Council Tax by Direct Debit (form) - When a user attempts to proceed on a form where they have left required fields blank, or there are validation errors, screen readers read out alerts (e.g. 'this field is required'), but don't specify the names of the affected field(s).

3.3.2: Labels or Instructions

Result: Passed

3.3.3: Error Suggestion

Result: Passed

3.3.4: Error Prevention (Legal, Financial, Data)

Result: Passed