Bulky item collections

Overview

The council will collect bulky household items. All bulky items must be placed at the kerbside for collection; our crews are not able to collect items from inside homes, garages or in gardens. Please note that Fridges and Freezers are charged per item and we are unable to collect American style fridge freezers, range cookers/agas or chest freezers due to weight constrictions. We may not be able to collect other very large items due to weight and size restrictions so please enquire if you think this applies.

If you wish to have any items collected, please use the online payment form or call us on 01237 428700, option 3. This service is only available to residents who pay council tax in the Torridge area. Please see prices below.

When your payment has cleared you will be contacted by email (if provided) or phone to confirm when the collection will take place. Your bulky items should be placed out with your normal domestic refuse (by 5.45am or the night before) with the exception of any white goods, metal items and sofas which are collected on a separate vehicle. White goods, metal items and sofas must be placed out by 7am on the day of collection.

The Recycling Centre at Caddsdown Business Centre in Bideford, the Recycling Centre at Deep Moor Torrington and the Recycling Centre at Anvil Corner at Holsworthy will accept items for free.

Collection days can change due to Bank Holidays and Christmas.

Collections for white goods, metal items, sofas and chairs in some areas can take up to 8 weeks. EX18, EX19, EX20, EX31, EX37, EX38 areas are fully booked for bulky items until 5th February.  Please ring for your collection day before booking should this not be convenient.

Fees

Fridges/Freezers will be charged at £27.50 (standard) or £24.00 (concessionary) per item.

In order for members of the public to be eligible to have their bulky item waste collected at the concessionary rate, residents will need to provide evidence that they are eligible for either housing or council tax benefits or proof of disability.

Items we can collect

We are able to collect the following items as part of our Bulky Item Service:

• Three Piece Suites
• Cookers Not AGA style cookers/ovens 
• Beds
• Mattresses
• Plastic Bath Room Suites
• TV's
• Washing Machines
• Dryers
• Carpets
• Dishwashers
• Dressing Tables
• Chest of drawers
• Bedside cabinets
• Tables & Chairs
• Arm Chairs
• Wardrobes (no glass doors)
• Fridges / Freezers (please remember that Fridges & Freezers are charged per item)

Soft Furnishings & Carpets

These must be covered as wet items may become too heavy to lift. Don't forget local charitable organisations - they may be able to make good use of your unwanted furniture.

Items we cannot collect 

We are unable to collect the following items:

• Asbestos
• American Style Fridge Freezers 
• Chest freezers
• AGA/range cookers
• Boilers
• Shower screens
• Kitchen work tops or cupboards 
• Oil tanks / Gas Cylinders
• Coal Bunkers (Metal or Concrete)
• Glass tables
• Glazed Doors
• Windows ( Frames or Doors)
• Baths (Cast Iron)
• Building Material (Rubble, Bricks, Tiles)
• Hazardous Waste items
• Garages / Sheds / Greenhouses
• Electric reclining chairs/sofas 
• Car Parts / Engines
• Tyres
• Soil / Stone
• Storage Heaters (due to Asbestos)
• Garden Waste
• Stairlifts
• Glass fronted Fridges/Freezers
• Commercial Fridges/Freezers
• Caravan/Campervan Fridges/Freezers

Most of these items can be disposed of at Household Waste & Recycling Centres.

Details can be found at Devon Recycling Centres.

Book a collection

To book a collection, you will need to:

• read the guidance above
• complete the online form
• pay the fee

Start now

If you don't want to book online, you call us on 01237 428700, option 3.

Collections for white goods, metal items, sofas and chairs in some areas can take up to 8 weeks. Please note the Torrington area for white goods, metal items, sofas and chairs is now full booked until the beginning of February.  Please ring for your collection day before booking should this not be convenient.