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£150 Energy Rebate Scheme

Anyone in properties banded A-D and who have historically been paying by direct debit will receive their payment this week. A letter is being sent to Non direct debit payers advising how to apply for the payment or you can complete an online application. Newer direct debit customers that did not get a payment this week will also need to apply via this form.

Discretionary payments for Bands E-H will be around mid-June once further software upgrades have been completed.

More information

Bulky Item Collections

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Overview

The council will collect bulky household items. All bulky items must be placed at the kerbside for collection; our crews are not able to collect items from inside homes or garages. Please note that Fridges and Freezers are charged per item. We may not be able to collect very large items due to weight and size health and safety restrictions so please enquire if you think this applies.

If you wish to have any items collected, please use the online payment form or call us on 01237 428700, option 3. Please see prices below.

When your payment has cleared you will be contacted by email (if provided) or phone to confirm the collection will take place. Your bulky items should be placed out with your normal domestic refuse (by 5.45am or the night before) with the exception of any white goods which are collected on a separate vehicle. White goods must be placed out by 7am on the day of collection.

The Recycling Centre at Caddsdown Business Centre in Bideford, the Recycling Centre at Deep Moor Torrington and the Recycling Centre at Anvil Corner at Holsworthy will accept items for free.

Collection days can change due to Bank Holidays and Christmas.

Fees

Bulky Item Pricing Structure from 1st April 2022

Concessionary RateStandard Rate
 £19.00 (Up to 2 items including 3 piece suites) £22.00 (Up to 2 items including 3 piece suites)

 £25.00 (up to 3 items)

 £29.50 (up to 3 items)
£31.50 (up to 4 items)£36.50 (up to 4 items)
Price with concessions on application as a site visit may be required (More than 4 items)

Price on application as a site visit may be required.
(More than 4 items)

Fridges/Freezers will be charged at £22.00 (standard) or £19.00 (concessionary) per item.


In order for members of the public to be eligible to have their bulky item waste collected at the concessionary rate, residents will need to provide evidence that they are eligible for either housing or council tax benefits or proof of disability.

Items we can collect

We are able to collect the following items as part of our Bulky Item Service:

  • Three Piece Suites
  • Cookers (AGA style cookers/ovens - please notify us as this will require a 2 man crew)
  • Beds
  • Mattresses
  • Plastic Bath Room Suites
  • TV's
  • Washing Machines
  • Dryers
  • Carpets
  • Dishwashers
  • Dressing Tables
  • Tables & Chairs
  • Arm Chairs
  • Wardrobes (no glass doors)
  • Fridges / Freezers (please remember that Fridges & Freezers are charged per item)

Soft Furnishings & Carpets

These must be covered as wet items may become too heavy to lift. Don't forget local charitable organisations - they may be able to make good use of your unwanted furniture.

Items we cannot collect 

We are unable to collect the following items:

  • Asbestos
  • Boilers
  • Oil tanks / Gas Cylinders
  • Coal Bunkers ( Metal or Concrete)
  • Glass tables
  • Glazed Doors
  • Windows ( Frames or Doors)
  • Baths (Cast Iron)
  • Building Material (Rubble, Bricks, Tiles)
  • Hazardous Waste items
  • Garages / Sheds / Greenhouses
  • Car Parts / Engines
  • Tyres
  • Soil / Stone
  • Storage Heaters (due to Asbestos)
  • Garden Waste
  • Stairlifts
  • Glass fronted Fridges/Freezers
  • Commercial Fridges/Freezers
  • Caravan/Campervan Fridges/Freezers

Most of these items can be disposed of at Household Waste & Recycling Centres.

Details can be found at Devon Recycling Centres.

Book a collection

To book a collection, you will need to:

  • read the guidance above
  • complete the online form
  • pay the fee

Start now

If you don't want to book online, you call us on 01237 428700, option 3.

 

 

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