Homeless or worried about losing your home?


The Homelessness Reduction Act 2017 comes into effect on 3 April 2018 and introduces new duties and responsibilities on local authorities.

Our housing webpages are currently under construction.

If you would like further information about the Homelessness Reduction Act 2017, or you are homeless or threatened with homelessness please contact Housing Options.

Worried about losing your home

People threatened with homelessness often leave it to the last minute before contacting us.
PLEASE DON'T DELAY.  Contact the Housing Options Team and we will work with you to find a solution.
To make an appointment telephone 01237 428700 or complete our online Advice Form.

Reasons why you might be at risk of homelessness:

  • Living with family or friends and been asked to leave
  • Split up with your partner
  • Difficulty paying your rent or mortgage
  • Domestic abuse - including violence, sexual or financial abuse
  • Leaving care with nowhere to go
  • You have received notice to quit
  • You are rough sleeping

How we can help:

  • Negotiate with private landlords to help resolve disputes to delay or prevent your eviction
  • Mediate with relatives or friends to try and keep you in your current home
  • Assist with claiming housing benefit, deal with rent arrears and debt issues
  • If you are the victim of domestic abuse or are going through a relationship breakdown, we can give you advice and assistance which could keep you safe in your home
  • Help you to look for alternative private rentals
  • Help deal with mortgage problems

** If your landlord has unexpectedly restricted access to your property e.g. changed the locks with no prior warning, then please call 101 to report this to the Police **

Visit Shelter's website for guidance on harassment by a private landlord, click here.

Streetwise - help for young people with homelessness

The Streetwise project is targeted at;

  • 16 and 17 year olds who feel they may become homeless
  • 18 to 21 year olds who have been in care

If you are worried about becoming homeless you should call us as soon as you can.  Streetwise is a free, confidential service and we can help resolve any problems, offer a mediation service or help with housing advice. 

As part of the Streetwise project there is a Torridge based Project Worker who is on hand to help prevent young Torridge people becoming homeless.

Telephone 07875 586514, visit Bridge Buildings office in Bideford or complete our online Advice Form.

Rough Sleeping

Local Authorities and Outreach teams in Devon and Cornwall are working in partnership towards reducing rough sleeping.

Streetlink - connecting rough sleepers to local services
If you have seen a rough sleeper please telephone 0300 500 0914 or visit website www.streetlink.org.uk

No Second Night Out

The Council works towards the No Second Night Out standard whenever possible.

We can provide practical help including:

  • Information and advice about support services
  • Assistance with linking in with health services
  • Help into emergency accommodation
  • Money and benefit advice
  • Help to obtain suitable long-term accommodation

Severe Weather Provision

During periods of severe cold weather, we ensure there is a service in place for rough sleepers and can provide safe shelter. This provides an opportunity for engaging with entrenched rough sleepers and hard-to-reach groups.

If you need help immediately please telephone the Housing Options Team on 01237 428700.

Harbour Day Centre

Harbour Day Centre can help by offering food, shelter (no overnight accommodation), support and access to information and other relevant agencies.

Their address is 7 Queen Street Bideford EX39 2JG

Telephone: 01237 423891

Email: admin@harbourbideford.co.uk

Devon Sanctuary Scheme

Enabling victims of domestic abuse to stay in their own property.  Many people, although they are under the threat of violence, do not wish to move home as they may live near to their children's schools, friends, family and other support networks.  The Devon Sanctuary Scheme aims to help victims of domestic violence and abuse feel safe and secure should they choose to remain in their own homes, by improving the security with professionally installed security measures.

For more information about this scheme and for contact details to more organisations relating to domestic abuse click here

Housing Support

The main aim of this Devon County Council funded service is to provide good quality housing-related support services to vulnerable people to enable them to live independently in their homes.

DCC funds a number of organisations across the area to provide support services to a range of vulnerable clients to enable them to continue to live safely and independently in their own homes.  Schemes range from sheltered housing for older people, support for single people at risk of rough sleeping, supported tenancies for people with learning disabilities, with mental health and other issues and tenancies & supported housing placements for young people.

Services can also include outreach work, for example for victims of domestic violence, 'floating' support designed to help families sustain their tenancies and avoid homelessness, the Home Improvement Agency that helps older and disabled people adapt their homes.

For general housing advice provided by an independent organisation, please contact Alabaré Christian Care and Support on 01237 425922. Alabaré can provide face-to-face advice at one of their housing 'surgery' sessions based in Bideford.