Reliefs and Exemptions

The 2024-25 Retail, Hospitality and Leisure Business Rates Relief scheme provided eligible, occupied, retail, hospitality and leisure properties with a 75% relief, up to a cash cap limit of £110,000 per business.

The relief will reduce to 40% for the 2025-26 financial year for eligible businesses, up to a cash cap limit of £110,000 per business.

The  relief will be applied automatically to business rates bills to be issued in March 2025. A letter and declaration will be sent separately. If you have received any other relief which may count towards the £110,000 limit, this must be declared on the form and returned to the business rates team. If you wish to refuse the relief you can complete and return the refusal form to us.

Larger companies and national chains will not have the relief applied automatically. If you believe you qualify for the relief please contact us when you receive your 2025-26 rates bill or complete the declaration Retail, Leisure & Hospitality Relief declaration 2024-25 (PDF, 100 KB)

You can read the full guidance from Gov.UK here Retail, Hospitality and Leisure Guidance

Eligibility for the Retail, Hospitality and Leisure Relief Scheme

1. Hereditaments that meet the eligibility for Retail, Hospitality and Leisure scheme will be occupied hereditaments which meet all of the following conditions for the chargeable day:

a. they are wholly or mainly being used:

i. as shops, restaurants, cafes, drinking establishments, cinemas or live music venues
ii. for assembly and leisure; or
iii. as hotels, guest & boarding premises or self-catering accommodation

2. We consider shops, restaurants, cafes, drinking establishments, cinemas and live music venues to mean:

i. Hereditaments that are being used for the sale of goods to visiting members of the public:

• Shops (such as: florists, bakers, butchers, grocers, greengrocers, jewellers, stationers, off licences, chemists, newsagents, hardware stores, supermarkets, etc)
• Charity shops
• Opticians
• Post offices
• Furnishing shops/ display rooms (such as: carpet shops, double glazing, garage doors)
• Car/ caravan show rooms
• Second-hand car lots
• Markets
• Petrol stations
• Garden centre
•  Art galleries (where art is for sale/hire)

ii. Hereditaments that are being used for the provision of the following services to visiting members of the public:

• Hair and beauty services (such as: hairdressers, nail bars, beauty salons, tanning shops, etc)
• Shoe repairs/ key cutting
• Travel agents
• Ticket offices e.g. for theatre
• Dry cleaners
• Launderettes
• PC/ TV/ domestic appliance repair
• Funeral directors
• Photo processing
• Tool hire
• Car hire

iii. Hereditaments that are being used for the sale of food and/or drink to visiting members of the public:

• Restaurants
• Takeaways
• Sandwich shops
• Coffee shops
• Pubs
• Bars

iv. Hereditaments which are being used as cinemas

v. Hereditaments that are being used as live music venues:

• Live music venues are hereditaments wholly or mainly used for the performance of live music for the purpose of entertaining an audience. Hereditaments cannot be considered a live music venue for the purpose of business rates relief where a venue is wholly or mainly used as a nightclub or a theatre, for the purposes of the Town and Country Planning (Use Classes) Order 1987 (as amended).

3. We consider assembly and leisure to mean:

i. Hereditaments that are being used for the provision of sport, leisure and facilities to visiting members of the public (including for the viewing of such activities):

• Sports grounds and clubs
•  Museums and art galleries
• Nightclubs
• Sport and leisure facilities
• Stately homes and historic houses
• Theatres
• Tourist attractions
• Gyms
• Wellness centres, spas, massage parlours
• Casinos, gambling clubs and bingo halls

ii. Hereditaments that are being used for the assembly of visiting members of the public:

•  Public halls
•  Clubhouses, clubs and institutions

4. We consider hotels, guest & boarding premises and self-catering accommodation to mean:

i. Hereditaments where the non-domestic part is being used for the provision of living accommodation as a business:

• Hotels, guest and boarding houses
• Holiday homes
• Caravan parks and sites

To qualify for the relief the hereditament should be wholly or mainly being used for the above qualifying purposes. In a similar way to other reliefs (such as charity relief), this is a test on use rather than occupation. Therefore, hereditaments which are occupied but not wholly or mainly used for the qualifying purpose will not qualify for the relief.

The list below sets out the types of uses that the government does not consider to be an eligible use for the purpose of this discount. 

i. Hereditaments that are being used for the provision of the following services to visiting members of the public:

• Financial services (e.g. banks, building societies, cash points, bureaux de change, short-term loan providers, betting shops)
• Medical services (e.g. vets, dentists, doctors, osteopaths, chiropractors)
• Professional services (e.g. solicitors, accountants, insurance agents/ financial advisers, employment agencies, estate agents, letting agents)
• Post office sorting offices

ii. Hereditaments that are not reasonably accessible to visiting members of the public

Please be aware that the cut-off date for applications in respect of the 2023-24 financial year was 30.09.2024. Any applications received after this date will only be granted retail relief from 1 April 2024.

You can read the Torridge Retail, Leisure and Hospitality Policy here: Torridge Retail, Leisure & Hospitality Policy 2023-24 (PDF, 210 KB)

At Autumn Statement 2022 the Chancellor also announced that a new Supporting Small Business (SSB) relief scheme which will cap bill increases at £600 per year for any business losing eligibility for Small Business Rate Relief or Rural Rate Relief at the 2023 revaluation. The scheme also provides support for those previously eligible for the 2022/23 SSB scheme and facing large increases in 2023/24 but in those cases for one further year only. This relief applies to  the following financial years  2023/24, 2024/25 & 2025/26. Awards reduce over the years  so bills may increase.  The £600 is for 2023/24 only. 

You do not need to apply for this relief it will be applied automatically to qualifying accounts.

The council will adjust your bill if you're eligible.

You can read the full guidance Supporting Small Business Relief Guidance  and view the Torridge Policy here Torridge Supporting Small Business Relief Policy 2023-26 (PDF, 189 KB)

Non-Domestic Rating (Heat Networks Relief) (England) Regulations 2023

Following the Business Rates Review, the government announced that it would deliver a 100% relief for eligible low-carbon heat networks with individual rates bills. This relief was provided in 2022/23 and 2023/24 through a discretionary relief scheme operated by billing authorities. The Act moves this onto a mandatory statutory footing from 1 April 2024.

These regulations set out the parameters and conditions for access to the heat network relief. These will remain unchanged from the previous discretionary scheme, except that, as a mandatory relief, local authorities will now be able to benefit from this relief from 1 April 2024.     

These regulations have effect for the year 2024/25 onwards.

You can find full details of the relief here: Business Rates Heat Network Relief

From 1 April 2017 any ratepayer who occupies a single non-domestic property within England, where the rateable value is less than £51,000 will be entitled to the following relief:

Rating Multiplier

The small business non-domestic rate multiplier for 2024-25 is 49.9 pence in the pound

The national non-domestic rate multiplier for 2024-25 is 54.6 pence in the pound

Since 1 April 2017 eligible properties with rateable values between £15,001 and £50,999 automatically have their rates calculated using the lower Small Business Rate multiplier instead of the standard National Non-Domestic multiplier.

Additional properties

Where a ratepayer occupies a main property with a rateable value of less than £15,000 from 1 April 2017 but has additional properties with individual rateable values of less than £2,900 the relief will only be applied to the main property. The additional properties will be disregarded for relief purposes, but will be liable for the full rates bill. If the aggregate total of all the rateable values is more than £19,999 from 1 April 2017, Small Business Rate Relief will not apply, even to the main property.

If a ratepayer is in occupation of more than one property, and the rateable value of both properties is more than £2,899 from 1 April 2017, Small Business Rate Relief will not apply to either property. However, the Government has introduced additional support to small businesses. For those businesses that take on an additional property which would normally have meant the loss of Small Business Rate Relief, the Government has confirmed that they will be allowed to keep the relief for a maximum of 12 months. 

Empty properties

Small Business Rate Relief does not apply to empty properties.

Interactions with other reliefs

If you are in receipt of another mandatory rate relief, for example Charitable or Rural Rate Relief, you will not be entitled to Small Business Rate Relief

Applying for relief

You can apply for Small Business Rate Relief online  here

Alternatively, you can download the form as a PDF  Small Business Rate Relief claim form (PDF, 256 KB)  and return it to the business rates team:

By email to business.rates@torridge.gov.uk  or by post to: Business Rates, Riverbank House, Bideford EX39 2QG

Please be aware that you do not need to pay anyone to apply for the relief on your behalf. Please contact the business rates team in the first instance and we will be happy to advise on entitlement to relief.

Continuity of relief

A single application for Small Business Rate Relief should be made when you first move into non-domestic premises. This application will last throughout the valuation period and possibly beyond. Any changes which may affect your entitlement to relief should be notified to the Council within four weeks. Examples of changes are:

i) Taking over additional premises anywhere in England, or

ii) An increase in the rateable value of a property that you are the ratepayer for, outside of the Torridge District.

iii) A change in the use of the property (i.e. from non-domestic to domestic)

Small business rate relief will be reviewed periodically to ensure that our records are up to date.

A rural settlement is a defined area with a population of less than three thousand. You can check whether your property is in a rural settlement area by viewing the Torridge District Rural Settlement List (PDF, 7 KB).

Mandatory Rate Relief (under section 43 of the LGFA 1988)

To qualify a business property must:

• Be the only general store, food shop or post office with a rateable value of up to £8,500
• Be the only public house or petrol station with a rateable value of up to £12,500

A general store is defined as carrying out trade or business, wholly or mainly consisting of the retail sale of both food for human consumption and general household goods. Food does not include confectionary or animal food.

A food shop is defined as carrying out trade or business, wholly or mainly consisting of the retail sale of food for human consumption.  The supply of food in the course of catering is excluded, for example, the supply of food for consumption on the premises, or the supply of hot food for consumption off the premises.  Food does not include confectionary or animal food.

Due to the current financial pressures on Torridge District Council, the decision has been taken to not award any further discretionary rate relief to other businesses in rural settlement areas that do not qualify for Mandatory Rate Relief.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               

Eligibility

Any improvements you make must:

• increase the rateable value of your property

• be completed on or after 1 April 2024

They must also either:

• increase the size of your property

• add new features or equipment to your property, such as heating, air conditioning or CCTV

Any improvements to existing features or equipment do not qualify.

You must have occupied the property during and after the improvement works to get improvement relief. You cannot pass on your improvement relief to anybody else.

You do not need to apply for improvement relief or do anything differently. If you meet the necessary requirements, your council will apply the relief to your bills.

You can find out more about which improvements are eligible at GOV.UK at the following link: Business Rates Improvement Relief

If you have questions about a certificate of qualifying works, please contact the Valuation Office Agency (VOA) at the email address on your certificate. Please note that the VOA cannot answer queries about the occupation condition or your business rates bill.

Charitable organisations that occupy a non-domestic property for activities in connection with the purposes of that charity, are entitled to business rates relief of 80 per cent of the bill.  

Due to the current financial pressures on Torridge District Council the decision has been taken to not award any further discretionary relief. Organisations are still able to claim the mandatory 80% relief.

Under Section 43 of the Local Government Finance Act 1988, property occupied by a registered charity is eligible for 80 per cent mandatory rate relief.  This can be granted without an application form being completed.

To qualify for mandatory relief the property must be wholly or mainly used for charitable purposes and the organisation must be established for charitable purposes only, or be occupied by any persons administering a trust established for charitable purposes.

Find out how to set up a charity on the Gov.UK website

Some organisations are not registered as charities, but would be entitled to register under Section 505 of the Income & Corporation Taxes Act 1988.  If you are not in the register of charities or an 'excepted charity', we can still treat you as a charity if you have a letter from HM Revenue and Customs stating that, for tax purposes, you are treated as a charity.

Organisations which are registered with HMRC as Community Amateur Sports Clubs are entitled to 80 per cent mandatory relief. This can be granted without an application form.

To qualify as a CASC a sports club must;

• be open to the whole community
• be run as an amateur club
• be a non-profit making organisation
• aim to provide facilities for and encourage people to take part in eligible sport

If you are a sports club that has not yet registered as a CASC you can find out more information from the Gov.UK website (opens in new tab)

Due to the current financial pressures on Torridge District Council, the decision has been taken to not award any further discretionary rate relief. Organisations are still able to claim the mandatory 80% relief.

Due to current financial pressures on Torridge District Council the decision has been taken not to award any further discretionary rate relief.

Not for Profit organisations that are currently in receipt of Discretionary Rate Relief will have their entitlement reduced by 25% each year from 01 April 2023 until they are no longer in receipt of any Discretionary Rate Relief by year 4.

If there is a change of ownership whilst the property is empty, no further period of exemption will be allowed unless the property is occupied for a minimum of six weeks. This is because the exemption is on the property and not the owner or leaseholder.

The following categories are exempt from payment of empty property rates under Section 45 of the Local Government Finance Act 1988.

Small properties

Any property with a rateable value of less than £2,900

Listed buildings

Commercial Buildings that are subject to listed status are exempt from payment of empty property rates

Occupation prohibited by law

This exemption applies where occupation of a property is legally forbidden, or works are prevented from being carried out to enable occupation. This might apply where a property contains asbestos, or must have a fire certificate issued prior to occupation.

This category of exemption does not apply where the building requires redecoration or other building works, or where planning permission has been denied.

Bankruptcy, Liquidation and Insolvency

• Where, in respect of the owner's estate, there subsists a bankruptcy order within the meaning of section 381(2) of the Insolvency Act 1986(c).
• Whose owner is entitled to possession in his capacity as trustee under the deed of arrangement to which the Deeds of Arrangement Act 1914(d) applies.
• Whose owner is a company which is subject to a winding-up order made under the Insolvency Act 1986 or which is being wound up voluntarily under that Act.
• Whose owner is a company in administration within the meaning of paragraph 1 of Schedule B1 to the Insolvency Act 1986 or is subject to an administration order made under the former administration provisions within the meaning of article 3 of the Enterprise Act 2002 (Commencement No.4 & Transitional Provisions & Savings) Order 2003(e).
• Whose owner is entitled to possession in his capacity as liquidator by virtue of an order made under section 112 or section 145 of the Insolvency Act 1986.

If a commercial property is only partly occupied, the council has the discretion to grant an exemption on the unoccupied parts of the premises.

One example would be where a company is relocating from one premises to another and where the move is phased by occupying or vacating parts of the premises in stages. Another example would be where the occupier of a warehouse reduces the amount of storage available because of a recession.

In this instance we will ask the Valuation Office Agency (VOA) to apportion the rateable value of the property between the occupied and unoccupied parts. Your rate bill for the occupied area would be calculated using the rateable value provided by the VOA. Any entitlement to exemption would be calculated using the rateable value of the empty part.

The terms of this relief are laid down in Section 44A of the Local Government Finance Act 1988.

The relief is granted whilst the situation exists (but for a maximum of one financial year).

If you think that this relief may be applicable to your situation, complete the Application for Partly Occupied Property Relief (Section 44a) (PDF, 310 KB) giving full details of the circumstances and provide a map of plan of your premises clearly showing the occupied and unoccupied areas.

Your claim should be sent to the business rates team at: Business Rates, Riverbank House, Bideford EX39 2QG or by email to business.rates@torridge.gov.uk

If you think your property falls into one of the above categories, but your business rate bill does not reflect it contact the business rates team for further information.

Section 49 of the Local Government Finance Act 1988 gives the Council a discretionary power to reduce or remit the payment of non-domestic rates by granting Hardship Relief.

How is Hardship relief granted?

Any Hardship relief will normally be granted as a percentage of the rates payable for a specific period, usually the rating year in which the application is made.

What are the general qualifying criteria for Hardship relief?

The principal purpose of an award of hardship relief is to provide short-term assistance to businesses that are suffering unexpected hardship arising from circumstances beyond the business's control and outside of the normal risks associated with running a business of that type, to the extent that the viability of the business would be threatened if an award were not made.

The remission of rates on the grounds of hardship is the exception rather than the rule. The reason for this is that the Government will only fund part of any relief that is given, the remainder of the cost falls directly on local council tax and business ratepayers.

For this reason the council will only grant this relief in exceptional circumstances and where it is evident that it would be in the interests of the local community that the ratepayer remains in business.

How to apply for Hardship relief

Please read the guidance notes Guidance notes (PDF, 75 KB) and complete the Application form

As a temporary measure for 2021/22 the Chancellor announced that:

• The Expanded Retail Discount (2020/21) would be extended for three months for eligible properties, at 100% relief, uncapped, for the period 1 April 2021 to 30 June 2021.

• From 1 July 2021 to 31 March 2022, the Expanded Retail Discount would apply at 66% relief for eligible properties in the scheme, with a cash cap of £2m for businesses that were required to close as at 5 January 2021, and up to £105,000 for business permitted to open at that date.

• The Nursery Discount 2021 would also be extended for three months, at 100%, uncapped, for the period 1 April 2021 to 30 June 2021.

• From 1 July 2021 to 31 March 2022 the Nursery Discount would apply at 66% relief for eligible properties, with a cash cap of £105,000.

• For the Expanded Retail Discount 2021/22 and Nursery Discount 2021/22, businesses may choose to opt out of support by providing billing authorities notification of their request to refuse support, per eligible hereditament.

Read more about the Expanded Retail Discount on the Gov.UK website