Revaluations and Appeals

All non-domestic properties are generally revalued every five years by the Valuation Office Agency. The most recent revaluation took effect from 1 April 2017

What is the Rateable Value?

The rateable value is assessed by the Valuation Office Agency, which is an agency of HM Revenue and Customs. A property's rateable value is an assessment of the annual rent the property would rent for if it were available to let on the open market at a fixed valuation date.

  • Until 31 March 2017, the rateable values were based on a valuation date of 1 April 2008.
  • From April 2017, the rateable values are based on the valuation date of 1 April 2015.

If you think your rateable value is incorrect, you can find and view your property details here:

Find and correct your business rates valuation

What is a Revaluation?

The VOA regularly reassess and update the rateable values of all business properties, usually every five years. This is called a Revaluation. This is done to maintain fairness in the system by redistributing the total amount payable in business rates, reflecting changes in the property market. Revaluation does not raise extra revenue overall.

How can I check and challenge my Rateable Value?

You can find out more about the Check, Challenge and Appeal process, including the reforms the Government has proposed here: How to check and challenge your rateable value

Your rateable value may change if any physical changes are made to your property, for example, building or demolishing an extension. The council has a duty to notify the Valuation Office Agency of any newly built, extended, demolished or otherwise altered non-domestic properties that come to our attention. You should notify the business rates team of any changes as soon as they happen.

You may challenge the rateable value of your property if you think it is incorrect. This might be due to a material change in the property's circumstances, for example;

  •  a change in its physical state or use
  •  a physical change in the locality
  •  a change in the use of a neighbouring property

To be sure that you're paying the correct business rates, it's important that the rateable value is based on the correct information about your property. If you think that any of the factual details about your property (such as number of floors, or the description) held by the VOA are wrong, you can request changes by submitting a check. You must do this using the VOA's online service.

Having an outstanding appeal against your rateable value is not accepted by Magistrates' Courts as grounds for withholding payment so you should continue to make payments on your current bill until you receive a revised bill. Any overpaid rates will be refunded if your appeal is successful.

To view the current rating list or to make an appeal against an entry in the list, you may contact the Valuation Office Agency via the  VOA website or by telephone on 03000 501 501

The address for the Valuation Office Agency that covers the Torridge district is:

The Valuation Office Agency

Non-Domestic Rates South West

Temple Quay House

2 The Square

Temple Quay



Advice and guidance can also be found on the Valuation Tribunal Website

  • Valuation Lists

    The full Valuation List for all non-domestic properties within the Torridge District Council area can be accessed here