Residents Refuse/Recycling Guide

Guidance for residents on how to present refuse and recycling

Refuse Presentation:

Please present your refuse in tied bags by 5.45am or no earlier than 7pm the evening before.

Our crews are able to collect refuse from inside standard height (700mm) dustbins but are not permitted to retrieve refuse sacks from inside wheelie bins. Wheelie bins are designed to be emptied by mechanical bin lifters and are too deep to allow them to be emptied manually without posing a risk of injury. The tapered design of wheelie bins is another factor that optimises them for mechanical emptying but restricts the safe options for manual servicing. None of our refuse collection fleet is fitted with bin lifting equipment.

Please note: We do not take the following items with your refuse collection: Plasterboard, builders waste, garden waste, paint tins, clinical waste, chemicals and slaughterhouse waste.

 Recycling Presentation:

Please ensure your recycling is presented for collection by 7am. Please refer to the recycling guide to see what goes where.

Green Box - Please empty containers, rinse & squash as staff hand sort these items. Please refer to the recycling guide on the right hand side as to what items we can & cant recycle.

Black Box - Please rinse out your glass bottles, this box is for glass only.

Green Bag - Please remove all plastic sleeves from magazines & catalogues. We also accept shredded paper in the green bag. Households can have a maximum of 2 bags per property.

Brown Bag - Please flatten cardboard & fold bag tops over to keep the contents dry. Households can have a maximum of 2 bags per property.

Please take any larger boxes to your recycling centre as these wont be taken if they are not in the brown bag or you can break them up & put them in your brown bag over several weeks.

Garden Waste Presentation:

Please don't overload your Green Wheelie Bin please!

This is because the Wheelie Bin has been too heavy and has slipped from the holding mechanism while being emptied and ended up in the back of the truck.

This is likely to be due to earth or other dense material being incorrectly deposited into the bins which should only contain things such as grass cuttings, small twigs and branches and other foliage all weighing no more than 100Kgs.

Please follow the guidelines here https://www.torridge.gov.uk/article/16997/Garden-Waste-Service otherwise we will not be able to empty your bin and you may be liable for any damage or injuries caused by these incidents. 


Items of WEEE should fit into a standard size carrier bag and be placed in or alongside your green box. We are unable to accept computer monitors, microwaves or televisions. 

Kerbside Battery Collections:

We can take:

  • Used household batteries (AAA, AA, C, D, 9 volt and button batteries)
  • Mobile phone batteries
  • Laptop batteries
  • Power tool batteries

Please make sure that all batteries are placed loose in a small clear bag like a sandwich bag in your green box on your normal collection day.

Button batteries, laptop batteries and mobile phone batteries can sometime short circuit so for safety please cover the terminals with sticky tape. 

Waste Management - Frequently Asked Questions

Visit The Zone website to find out more about how to include the Reduce, Reuse and Recycle message effectively in your school's curriculum with our extensive teaching resources. You can download everything from lesson plans to classroom activities and find out more about site visits, workshops and funding."


On the right hand side click on the memory jogger and recycling guide to print off for your own reference.