Residents Information

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This page contains collated updates for Residents regarding the Coronavirus escalation - Residents should also consult guidance from Central Government here https://www.gov.uk/coronavirus

To receive ongoing updates automatically to your email inbox subscribe by clicking the "subscribe to this page" link at the foot of any web page on our site. If you have any comments to make on this page please contact communications@torridge.gov.uk 


Faces coverings are mandatory in shops and supermarket as Friday 24 July. This means that unless you are exempt from wearing one, a shop can refuse entry. Exemptions include - but aren't limited to - children under 11 and those with certain disabilities.

A face covering is something which safely covers the nose and mouth. You can buy reusable or single-use face coverings. You may also use a scarf, bandana, religious garment or hand-made cloth covering but these must... securely fit round
the side of the face.

Because face coverings are mainly intended to protect others, not the wearer, they are not a replacement for social distancing and regular hand washing.

Find out more about what face coverings are and when and how to wear them here ➡ https://www.gov.uk/.../face-coverings-when-to-wear-one-and-ho...


What if there's a coronavirus outbreak in Devon? Devon County Council have developed new measures to contain and reduce cases of coronavirus in Devon, and safeguard the health of residents. It's called the Local Outbreak Management Plan and it details how we will work together to help reduce the risk of outbreaks in the county, and if they do occur, identify them quickly and provide a rapid response to prevent the virus spreading.

Designed to support the national NHS Test and Trace Service, it is the county's local blueprint for action and builds on the effort everyone has made so far to keep infection rates here so low, protect each other and support the most vulnerable in our communities.

The plan can be downloaded and will be updated as new national guidance is published or legislation changes. Download a copy from here https://tinyurl.com/y87z7d83 or check out the summary here pdf icon Devon Local Outbreak Management Plan July 2020 [413kb]


The Government has launched a NHS Test and Trace service whereby anyone with symptoms will be tested and their close contacts will be traced. New guidance means those who have been in close contact with someone who tests positive must isolate for 14 days, even if they have no symptoms, to avoid unknowingly spreading the virus. See https://tinyurl.com/y7bbgqbe

The aim of the service is to help identify, contain and control coronavirus, reducing the spread of the virus to save lives. Anyone who tests positive for coronavirus will be contacted by NHS Test and Trace and will need to share information about their recent interactions. This could include household members, people with whom they have been in direct contact, or within 2 metres for more than 15 minutes. 

People identified as having been in close contact with someone who has a positive test must stay at home for 14 days, even if they do not have symptoms, to stop unknowingly spreading the virus. If those in isolation develop symptoms, they can book a test at nhs.uk/coronavirus or by calling 119. If they test positive, they must continue to stay at home for 7 days or until their symptoms have passed. If they test negative, they must complete the 14-day isolation period. 

Members of their household will not have to stay at home unless the person identified becomes symptomatic, at which point they must also self-isolate for 14 days to avoid unknowingly spreading the virus. 


Council Tax Reduction or Exceptional Hardship Schemes - Additional help for council tax reduction (CTR) customers

The government has announced a £500 million hardship fund to help working age people, who get Council Tax Reduction (CTR), pay their council tax bill.

A discount of up to £150 will be automatically awarded, to those working age customers who receive CTR and bills showing this will be issued as soon as possible in April. There's no need to contact us about this. Council tax payers who are not already receiving CTR, should check to see if they are eligible see Council Tax Support if their income has reduced.

Existing recipients need to tell us about a change in circumstances

An Exceptional Hardship Fund is available to ensure, where there is exceptional need, extra help towards council tax could be awarded. You must be in receipt of Council Tax Support in order to be considered for assistance from this fund.

Help with your council tax bill

If your income has been significantly affected by current circumstances, we want to help. If you are on a low income, you may be able to apply for our Council Tax Reduction scheme. There are also a number of exemptions and discounts through which you can Reduce your Council Tax

Please visit our website to see if you are eligible for our Council Tax Support


You may also find that you qualify for Universal Credit from the Government.  You can visit the Government's website to go check if you are eligible and go through a step-by-step guide to claiming Universal Credit


Help for the most vulnerable - A Network of Shielding Hubs in Devon are starting to deliver urgent supplies to the most at risk from COVID-19 who are isolating at home. People who fall into this category can register online at the Government website or families can register on their behalf at Clinically Vulnerable Person.

Shielding guidance to ease for clinically vulnerable

The government has announced a two-phased easing of the shielding restrictions as coronavirus infection rates continue to fall.

Thousands of clinically vulnerable Devon residents have been told they can spend more time outside their homes and see more people from Monday 6 July.

And unless there's a significant rise in coronavirus cases, the government has said they expect to pause the shielding programme on 31 July, including the delivery of food parcels and medicine.

We understand that some vulnerable residents may be anxious about stepping outside again and adjusting to the changes.

Local support will continue with TDC helping arrange independent food deliveries and prescription collections through trusted charities, registered volunteers, community groups and supermarkets with priority delivery slots.

Advice is also available about financial support, transport to medical appointments and combatting loneliness. See contact details above.


Information on the status of Schools in the area  can be found here https://www.devon.gov.uk/schools/closure/


Latest Bus Time Tables

Devon County Council Support Pages

Devon & Cornwall Police Support Pages

Torridge Citizens Advice Bureau - For advice including benefits, universal credit, housing, employment, debt, consumer and legal issues Coronavirus what it means for you

Domestic Abuse Support - Isolation may increase domestic abuse - help is available

Family Support - Devon Family Resource have put together a great tool kit for families in isolation.

Trading Standards Scams Team & Police Action Fraud Team How to prevent being a victim and how to report.

Money Advice Service has a good page - Coronavirus - what it means for you and what you're entitled to - looks at rights to sick pay, benefits you can claim if you're self-employed or not entitled to Statutory Sick Pay (SSP).

Encompass a free and confidential advice service is able to help if you have any concerns or questions about Welfare Benefits, Money, Housing or Mental Health Support - please call 01271 371499 and select option 1 to speak to a trained adviser - open Mon-Fri 9.30am - 3pm.

Teen Talk South West is a National Lottery Funded Chatline, which seeks to support young people (aged 12-19) during these uncertain times. Feel free to look at their Facebook page.

Patch's Pet Food Bank - Able to help those who are experiencing financial hardship due to redundancy, furlough or other difficulties and who cannot afford to feed their pets by providing 3 days pet food / litter etc. They also accept donations. See patchspetfoodbank.co.uk or facebook.com/PatchsPetFoodBank


Updated 05 November 2020