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Torridge District Council Waste Collection Notifications

Waste Collection

Please remember if you would like garden waste collections you need to sign up to the garden waste service at https://torridgedc-self.achieveservice.com/. We do not accept garden waste as part of our refuse collections, so please do not place garden waste out with your black bags as it will not be taken. Thank you!

This page lists current known issues with Torridge District Councils waste or recycling service. If you wish to report a missed collection you can do so online here https://www.torridge.gov.uk/article/17107/Missed-Collections or by calling 01237 428700 option 3.

The majority of services in Torridge have so far not been affected by the Coronavirus crisis apart from the collection of Textiles, and Small Electrical Items and Bulky. These have been suspended until further notice due to contamination concerns. Please keep any materials until we return to business as usual.

 
CURRENT SERVICE ISSUES:

Northway loop, Horns Cross (22/07/20)

We have been unable to collect recycling from some properties on the Northway loop at Horns Cross, due to the road being resurfaced. We will return tomorrow to collect any missed recycling. Apologies for any inconvenience caused!

Myrtle Grove, Bideford (22/07/20)

We have been unable to empty garden waste bins from Myrtle Grove, Bideford today, due to a vehicle blocking access. We will return tomorrow to empty any missed bins. Apologies for any inconvenience caused!

 

BULKY ITEMS COLLECTION SERVICE

This service has now resumed please see this web page https://tinyurl.com/y8gq3z6j 

However If anyone within the household has Coronavirus symptoms or has been contacted by the track and trace service, between booking the collection and the date of the arranged collection, You will need to inform the Authority and the collection will be suspended until confirmation is received that the household are clear of restrictions.

Please call us on 01237 428700 if you have any questions.

 
GUIDANCE FOR PEOPLE WITH CONFIRMED OR POSSIBLE COVID 19: HOW TO DISPOSE OF WASTE

•KEEP YOUR WASTE INSIDE FOR AT LEAST 72 HOURS AND DOUBLE BAG THE WASTE.

•Store personal waste (like used tissues) and disposable cleaning cloths securely in rubbish bags.

•Place these bags within a second bag, tie it securely and store it in a separate room from where you are self-isolating.

•Keep the bags there for AT LEAST 72 HOURS before putting them out after 6pm on the night before your usual collection day.

•Recycling and garden waste can be placed in your usual bins.

•Please keep recycling if you can, but please keep your recycling for at least 72 hours after your self isolating period.

Don't overload your Green Wheelie Bin please! We have witnessed several instances recently where a Green Wheelie Bin has slipped from the loading gear while being emptied into one of our vehicles. This is because the Wheelie Bin has been too heavy and has slipped from the holding mechanism while being emptied and ended up in the back of the truck. This is likely to be due to earth or other dense material being incorrectly deposited into the bins which should only contain things such as grass cuttings, small twigs and branches and other foliage all weighing no more than 100Kgs.

Received a reject slip for recycling? Unfortunately our crews are on tight schedules and do not have the time to sort incorrectly mixed recycling at kerbside. If you receive a slip telling you of this please help us by resorting your recycling for the next collection and checking for a slip before reporting it as a missed collection. This helps us to stay on track for the 32,000 dwellings we provide the service to every month! For more information on what can and cannot be recycled and which recycling containers to use visit https://www.torridge.gov.uk/article/16975/Residents-RefuseRecycling-Guide . Thanks for your help.

Please follow the guidelines here https://www.torridge.gov.uk/article/16997/Garden-Waste-Service otherwise we will not be able to empty your bin and you may be liable for any damage or injuries caused by these incidents.