Local Government Ombudsman
Annual Letters, contact details etc
If your complaint concerns missed waste or recycling collections or a related matter please email Customer.Services@torridge.gov.uk or call 01237 428700.
Torridge District Council is committed to providing high quality services.
From time to time there will be occasions when our service, or the way in which it is provided falls short of your expectations. We aim to minimise such occurrences but when this happens we need you to tell us, so we can try to put things right.
When we receive a complaint we promise to:
The following explains how to complain and how we will deal with your complaint.
We have defined a complaint as:
"An expression of dissatisfaction, however made, about the standard of service, actions or lack of action by the Council or its staff".
We do not mean -
We want to try and solve the problem as quickly as possible so in the first instance we we will ask an officer from the relevant service, or the complaint co-ordinator, to reply to you
You can visit, telephone, email or write to the complaints co-ordinator's: 01237 428789/428959 or email: Complaints@torridge.gov.uk A complaints form can be found on the right-hand side of this web page.
If your complaint concerns missed waste or recycling collections or a related matter please email Customer.Services@torridge.gov.uk or call 01237 428700.
If you feel your complaint has not been dealt with adequately at Stage 1 please ask for your complaint to be reviewed under stage 2.
If you are still not satisfied with the way your complaint has been dealt with you can contact the Local Government Ombudsman.
The Local Government Ombudsman investigates cases where injustice may have resulted from maladministration.
This is when you may feel the Council :
Contact the Local Government Ombudsman at:
PO Box 4771
Coventry CV4 0EH
Telephone : 0300 061 0614 or 0845 602 1983
Website: www.lgo.org.uk/making-a-complaint
The Local Government Ombudsman has recently introduced a new procedure called 'Council First' which builds on the improved complaint handling by councils and requires complainants to go through both stages of our complaints procedure before the Ombudsman will consider the complaint. However, where urgent action is required, there is an exception to this general requirement for complaints about homelessness.
The Local Government Ombudsman has a leaflet called Complaint about the Council? How to complain to the Local Government Ombudsman (see right).
You can obtain a copy by telephoning or writing to the address above, or you can download it from the Ombudsman's web site (www.lgo.org.uk). Copies are also available from all Council offices
If you have an enquiry about the Local Government Ombudsman's service you can telephone their Advice line as above.
The Council has adopted policies for dealing with unreasonable complainant behaviour and unreasonably persistent complainants.
Annual Letters, contact details etc