Council Tax Frequently Asked Questions
- Q How much is my Council Tax bill?
- Q What band is my property in?
- Q How can I get my bill reduced?
- Q I cannot afford my payments what should I do?
- Q How can I make a payment of Council Tax?
- Q What does my Council Tax pay for?
- Q I am moving
- Q Can I set up a Direct Debit?
- Q Can I pay over 12 months?
- Q I have received a reminder or summons
- Q How can I contact you?
- Q What happens if I knowingly provide you with incorrect information regarding liability, a discount or an exemption?
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How much is my Council Tax bill?
AThe amount you have to pay depends on both the band of the property and the parish that you live in.
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What band is my property in?
AThe Valuation Office has an online listing of all properties.
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How can I get my bill reduced?
AYou can get money off your bill or even pay nothing in certain circumstances. For example if you live alone, or with people who do not have to pay, if you are disabled, or if your home falls under one of the qualifying criteria. You may also be entitled to money off your bill if you are on a low income, this is called Council Tax Support.
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I cannot afford my payments what should I do?
AIf you are struggling to pay your Council Tax bill contact us straight away we will be able to talk through your circumstances and may be able to help you sort out a payment plan. Don't let the problem get worse.
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How can I make a payment of Council Tax?
AYou can pay your Council Tax by a variety of ways. You can pay by Direct debit, over the telephone, online, in Paypoint outlets and at the Post Office.
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What does my Council Tax pay for?
AThe Council Tax that Torridge collects from you pays for the services provided by Devon County Council, Devon and Cornwall Police, Devon and Somerset Fire and Rescue Authority, Torridge District Council and the parishes. Torridge District Council is the "Billing Authority" that collects the tax on behalf of the other authorities. The services provided by the County Council such as education, social services and highways maintenance are the major items of expenditure, and consequently, the County Council gets approximately 73% of the tax collected in order to pay for its services. The Police get around 10%, the Fire Authority 5%, approximately 3% is passed onto the Parishes, and Torridge District Council retains around 9%
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I am moving
AComplete the online to form to let us know if you are moving house.
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Can I set up a Direct Debit?
ADirect Debit is the Council's preferred method of payment. It is simple, quick and safe. Just give us the details once and we will do the rest. No need to remember to pay. You can choose to pay over 10 or 12 months
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Can I pay over 12 months?
ACouncil Tax is normally paid over ten months from April to January. You can also request to pay over twelve months but the deadline to ask to do this is 10 April 2015. If you wish to opt to pay by twelve instalments please make sure you contact us by this date, after this date the number of instalments will be reduces proportionately.
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I have received a reminder or summons
AIf you have received a reminder or summons and cannot afford to bring your account up to date it is important that you contact us straight away. We will be able to talk through your circumstances and may be able to help you sort out a payment plan. Don't let the problem get worse.
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How can I contact you?
AYou can contact us by email, phone or in person.
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What happens if I knowingly provide you with incorrect information regarding liability, a discount or an exemption?
ATorridge District Council has set down a policy on administering penalties and undertaking prosecution action in circumstances where the tax payer has delayed or failed to advise the Council of a change in circumstance when they have been awarded a discount, exemption and/or Council Tax Support or the tax payer has failed to provide information in respect of liability matters; or when there is sufficient evidence to suggest fraudulent activity.
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