Privacy Policy

This privacy policy sets out how Torridge District Council uses and protects any information that you give Torridge District Council when you use this website.

Torridge District Council is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Torridge District Council may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated 10 November 2017.

What we collect

We may collect some or all of the following information through our online forms:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or consultations

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Improve performance and accessibility of the website.
  • We may use the information to improve our services.

Visitors to our website

When you visit our website we collect certain information about your visit, such as the details of the pages that you visit and how you reach them (either directly or via a search engine like Google for example).  This information does not allow us to identify individuals but does help us to improve our services and ensure that our website is structured in the most effective and user friendly way for you.

We do collect personal information via our online forms when you make an application for a service such as a permit or licensable activity and in certain circumstances this information is shared with other interested authorities.  In these circumstances we advice you on the web page that you make such an application which you are asked to accept as part of that licence condition.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Relevant Legislation

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.  The cookies that we use do not record any personal information whatsoever - they only tell us your computer's IP Address and where you are in the country.

We use Google Analytics cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Cookies that we use



PurposeMore Information
Our Cookie Notice




When you visit our website we inform you that we use cookies because we are required to do so.  Continuing your visit to our site means that you accept this and when you click on the "I'm fine with this" button we have to set an additional cookie that will stop the information message from displaying.  This cookie does nothing more than remember your choice and prevent the message from displaying again until such time as you clear out your browser history. 
Google Analytics





These cookies are set by Google Analytics which is a simple tool that helps us measure how users interact with our website content.  As a user navigates between web pages, Goodle Analytics records information about the page a users has visited, for example the URL of the page.  The cookies themselves are used to "remember" what a user has done on previous pages and interactions with our website.

More about Google Analytics Cookies

Our Content Management Sytem




These cookies are necessary for some of our website's core functionality such as remembering your login details when you register with our site.  We are unable to control the use of these as our website would not function correctly without them.

These cookies are deleted when you close your browser session.

These cookies are required

More about GOSS Cookies
ReciteMe Accessibility ToolbarRecite.PersistWe use an Accessibility Toolbar at the top of our page to make our website more accessible.  Your choice of settings are stored in a cookie which is deleted once you leave our site. 


(view online planning applications)





When you search for or view an online planning application these 4 cookies are set.  They have the same name as Google Analytics cookies with the exception that these are 'strictly necessary' for the online planning application software to work.

These cookies simply monitor how many application searches are made through the online system and we are required to set these cookies so that we can report back to Ordinance Survey how many property searches have been made per month as part of our licence agreement with them.

These cookies are required.


General information about Controlling Cookies (Browser Specific):

Internet Explorer - How to manage cookies with Internet Explorer

Google Chrome - How to mange cookies with Google Chrome

Safari -  How to manage cookies with Safari 

Firefox - How to manage cookies with Firefox

Links to other websites

Our website does contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.